FAQ RAI88 –
All the Answers in One Place

You must be at least 21 years old to register and use the rai88 platform. RAI88 reserves the right to request a copy of your MyKad for age verification at any time. Accounts found to belong to underage individuals will be closed immediately and all balances may be forfeited in accordance with rai88's Terms & Conditions.

No. One account only only is permitted per individual at rai88. One Malaysian phone number, one email address, and one MyKad may only be linked to a single account. Violating this rule may result in the permanent closure of all associated accounts and the forfeiture of all balances without compensation.

To change the phone number on your rai88 account, you will need to contact our support team via live chat or email at support@rai88.click. The conversion process requires identity verification via MyKad to ensure your account's security. This typically takes 1–2 business days to process.

Click the "Forgot password?" link on the RAI88 Login. Enter your registered Malaysian phone number and you will receive a 6-digit OTP via SMS. Use that OTP to set a new password. The whole process takes under 2 minutes. Make sure your new password is strong — use a mix of uppercase letters, lowercase letters, numbers and symbols.

To permanently close your rai88 account, contact our support team by email at support@rai88.click and state your reason for closure. Please ensure all remaining balance has been withdrawn before the account is closed. If you only need a temporary break, consider using the self-exclusion or cool-off under the Responsible Gaming rai88.

rai88's KYC (Know Your Customer) process requires you to upload a clear, current photo or copy of your MyKad. This may be requested when you make a withdrawal exceeding a certain limit, or when the rai88 system flags a verification requirement. Documents can be submitted via email to support@rai88.click. The review process is typically completed within 24 business hours.

RAI88 accepts a variety of local Malaysian payment methods:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Banking (FPX): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Public Bank, and other Malaysian banks
• DuitNow: Direct transfer using a phone number or DuitNow ID

All payment methods above accept deposits in Malaysian Ringgit (MYR) only.

The minimum deposit at rai88 is RM 10 for most payment methods. However, to qualify for the new member welcome bonus, your first deposit must be at least RM 30. There is no standard daily maximum deposit limit, but personal limits can be set through rai88's responsible gaming tools.

Most deposits at rai88 are credited in under 30 seconds for methods such as Touch 'n Go eWallet, GrabPay, DuitNow and FPX. If your deposit has not been credited after 15 minutes, contact rai88 support via live chat and include proof of payment (a screenshot or transaction reference number).

RAI88 does not charge any fees for deposits. The amount you enter is the amount that will be credited in full to your rai88 account. However, some Malaysian e-wallet or bank providers may charge a small fee on their end — this is outside rai88's control. Check with your payment provider if you are unsure.

No. For your security and in compliance with our AML (Anti-Money Laundering) policy, all deposits must be made from a bank account or e-wallet registered in your own name. Deposits made from a third-party account may result in your rai88 account being suspended, and withdrawals may be held pending verification. Please ensure the name on your payment method matches the name registered on your rai88 account.

If your deposit failed but the amount was already deducted from your account, follow these steps:

• Keep proof of payment — a screenshot or transaction reference number
• Contact rai88 support via live chat or email at support@rai88.click
• Provide your rai88 account number, the amount, payment method and transaction time

The rai88 team typically resolves deposit issues within 2–4 business hours.

Yes! RAI88 offers fully free personal deposit limit controls. Log in to your account, go to Account Settings > Responsible Gaming Controls, and set a daily, weekly, or monthly deposit limit that suits your budget. Limits that are lowered take effect immediately, while limits that are increased require a 24-hour waiting period. Learn more on the Responsible Gaming.

The minimum withdrawal amount at rai88 is RM 30. Your account balance must be at least RM 30 to submit a withdrawal request. There is no daily limit on the number of withdrawals, though the maximum withdrawal amount depends on your VIP tier — Diamond VIP members enjoy higher withdrawal limits than standard members.

rai88 withdrawals are typically processed within 1–3 hours for members who have completed KYC verification. For new members or withdrawals exceeding certain limits, processing may take up to 24 business hours. Withdrawals to Touch 'n Go eWallet and DuitNow are generally faster than FPX bank transfers.

A withdrawal may be delayed for several reasons:

• KYC not completed — MyKad verification required
• Bonus wagering requirements have not been met — the bonus balance must be wagered in games first
• Payment method mismatch — the name on your bank account or e-wallet does not match the name on your rai88 account
• Security check — the rai88 system has detected activity that requires further review

Contact rai88 support for specific clarification on the status of your withdrawal.

No. For security reasons, all withdrawals must be made to an account in your own name — the same Malaysian bank account or e-wallet used for your deposit. RAI88 does not permit withdrawals to third-party accounts under any circumstances. This is a security policy that protects your funds from fraud.

RAI88 does not charge withdrawal fees. The amount you request to withdraw is the exact amount that will be received by your Malaysian bank account or e-wallet — no deductions are made on rai88's end. Please check with your bank or e-wallet provider regarding any fees they may apply.

Cancellation of a withdrawal request is only possible before the withdrawal is processed. If your request is still showing a "Pending" status, you can cancel it through the Transaction History page in your rai88 account. Once the status changes to "Processing" or "Successful", cancellation is no longer possible.

The RM 588 welcome bonus is credited automatic after your first deposit is verified. You will need to:

• Register as a new rai88 member (no existing account)
• Make a minimum first deposit RM 30
• The bonus will appear in your account's bonus balance within a few minutes

This bonus is subject to wagering requirements before any withdrawal can be made. Please read the full bonus Terms & Conditions for details.

Wagering requirements mean you must wager your bonus balance on games at rai88 a set number of times before any winnings from that bonus can be withdrawn. For example, if the wagering requirement is 10x and your bonus is RM 100, you must place cumulative bets totalling RM 1,000 using your bonus balance. Wagering requirements vary by bonus type — check the details on the rai88 promotions page or Terms & Conditions.

Generally, rai88 bonuses can be used on slots, live casino (baccarat, roulette, blackjack), table games, Sports Betting, and e-sports. However, some bonus types may be restricted to specific game categories. Please check the terms of the bonus you are claiming to confirm which games are eligible.

A bonus may not be credited for several reasons:

• Deposit amount is insufficient — the minimum required amount has not been met
• Promotion period has ended — the bonus may no longer be active
• Eligibility requirements not met — for example, a bonus intended for new members only but you have registered before
• Promo code not entered — some bonuses require a specific code

Contact rai88 support with your deposit details for verification.

VIP Cashback is an exclusive benefit for members who have reached a certain VIP tier at rai88. You will receive a set percentage of your net losses over a defined period (usually weekly) as cashback. The cashback percentage increases with your VIP tier — from Silver (lowest) to Diamond (highest). Find out more on the RAI88 VIP Rewards.

The rai88 new member welcome bonus is valid for 30 days from the date of credit. Other promotional bonuses may have different validity periods — check your bonus notifications in your account for expiry dates. Expired bonuses will be automatically removed from your bonus balance with no compensation.

RAI88 offers more than 1,200 games covering a wide range of categories:

• Slots: Classic slots, video slots, progressive jackpots, and Malaysia-themed slots
• Live Casino: Baccarat, Blackjack, Roulette, Sic Bo, Dragon Tiger with real dealers
• Table Games: Multiple variants of baccarat, poker, and casino hold'em
• Sports Betting: Football (Malaysia Super League, EPL), Badminton, Tennis
• E-Sports: Mobile Legends, DOTA 2, CS:GO, MPL Malaysia

Yes. All games at rai88 use a Random Number Generator (RNG) that has been audited by independent international bodies to ensure random and fair outcomes. Live casino games at rai88 feature real dealers streamed live, and all operations are monitored for integrity. RAI88 operates under a valid licence and complies with online casino industry standards.

Yes, the rai88 platform fully optimised for mobile. You can access all games and features through your mobile browser — Chrome, Safari, or Firefox — on both Android and iOS smartphones. No additional app download is required. The rai88 platform runs smoothly on Malaysia's 4G/5G data connections as well as Wi-Fi.

To play Live Casino at rai88: Log in, select the "Live Casino" category, choose your preferred table (Baccarat, Blackjack, Roulette, or others), set your bet amount, and click "Bet". You'll see a live video stream of a real dealer from rai88's studio. Make sure your internet connection is stable for an uninterrupted streaming experience.

RAI88 offers e-sports betting on local and international tournaments, including Mobile Legends: Bang Bang (MPL Malaysia), DOTA 2, League of Legends, CS:GO, and Valorant. You can bet on match winners, handicaps, total kills, and a variety of other markets. Learn more on the RAI88 E-Sports.

Minimum bet limits vary by game type at rai88. Generally, slots start from RM 0.30 per spin, baccarat tables from RM 1, and Sports Betting from RM 1 per selection. Premium VIP tables may carry higher minimum limits. Check the betting limits on each game screen before you play.

Log in to your rai88 account and go to Dashboard > Game History or Activity Report. You can filter by date, game type, and outcome (win/loss). This full statement is useful for monitoring your playing patterns and making smarter betting decisions in line with the principles of Responsible Gaming rai88.

RAI88 uses encryption SSL 256-bit (TLS 1.3) for all data communications between your browser and rai88's servers — the same level of security used by Malaysia's leading banks. Your personal data is handled in accordance with PDPA 2010 Malaysia and is never shared with third parties without your consent. Your password is stored in a one-way hash format that cannot be decrypted. Find out more at Privacy Policy rai88.

Log in to your rai88 account and go to Settings > Security > Two-Factor Authentication and click Activate. Every login from a new device or location will require a 6-digit OTP sent to your Malaysian phone number. 2FA is strongly recommended for all rai88 members — it adds a robust layer of protection even if your password is ever compromised.

If you suspect your rai88 account has been accessed without your authorisation, take immediate action:

• Change your password immediately
• Enable 2FA if you haven't already
• Contact rai88 support via live chat or support@rai88.click to temporarily freeze your account
• Check your recent login history and transactions

The rai88 security team operates 24/7 and can block your account within minutes if necessary.

The official rai88 website is rai88.click. Always check the URL in your browser's address bar before logging in. Signs of a fake site include a different URL (e.g. ra188.com, rai88-login.com), an invalid SSL certificate (no padlock in the address bar), and requests for sensitive information via email or WhatsApp. RAI88 will never ask for your password by email or SMS.

No. RAI88 does not sell, rent or share members' personal information with third parties for marketing purposes. Your data is used solely to manage your account, process transactions and meet applicable regulatory requirements. In the rare event that disclosure is required under Malaysian law, rai88 will comply with a valid court order. Please read Privacy Policy rai88 for full details.